At Amisi Skincare, we take great care in preparing and packing your order. Our products are freshly made in small batches, and we want you to be happy with the condition in which your order arrives.

Damaged, faulty or incorrect products

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If your order arrives damaged, faulty, incomplete or you have received an incorrect product, please contact us as soon as possible after receiving your order.

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Where an item has been damaged in transit, we may ask you to provide a photograph of the product and packaging so we can assess what has occurred.

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Where a product is faulty or does not meet the consumer guarantees provided under Australian Consumer Law, you may be entitled to a replacement, refund or other remedy depending on the circumstances.

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Change of mind

Due to the personal nature of skincare products, we do not accept returns or provide refunds simply because you have changed your mind or decided that you no longer want the product.

This does not affect your rights under Australian Consumer Law.

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Allergies & skin sensitivities

Our skincare products contain botanical oils, plant extracts, essential oils and other cosmetic ingredients. As individual skin sensitivities and allergies vary, we encourage you to carefully review the full ingredient list provided on each product page before purchasing, particularly if you have known allergies or sensitivities.

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If you are uncertain whether a product or ingredient is suitable for you, we recommend seeking advice from an appropriately qualified health professional before use.

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Experiencing an individual sensitivity to an ingredient does not necessarily mean that a product is faulty. However, nothing in this policy excludes any rights or remedies you may have under Australian Consumer Law.

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Need help?

If there is a problem with your order, please contact Amisi Skincare by email or phone and we will be happy to assist.